Seven days after an order is delivered, every customer is invited to rate the work and leave feedback. We ask everyone, not a hand-picked subset, and we ask whether the order went well or badly. There is no second reminder and no incentive: no discount, no credit, no prize draw. Paying for reviews would make them worthless to you and to us.
The reviews reproduced on this page are published verbatim as they were left, with only two changes: surnames are reduced to a first name for privacy, and identifying module codes are removed at the reviewer’s request. We do not alter wording, fix typographical errors or shorten criticism. Our overall score is 4.9 out of 5 and roughly two per cent of reviews are one or two stars — they are published alongside the rest.
When a review raises a genuine problem, our student support lead responds privately by email, and the order is re-examined by a senior subject reviewer. That is the only response a negative review gets from us. Criticism stays published.